At Scooter and Bikes, we are committed to providing you with high-quality products and excellent customer service. If for any reason you are not completely satisfied with your purchase, we offer a returns and exchanges policy to ensure your shopping experience is hassle-free.

Returns Eligibility

You may return your item within 60 days of receipt, provided the product meets the following criteria:

• Unused and Unopened: Products must be in their original, unused condition, with all packaging intact.
• Defective or Damaged Items: If your item is defective or damaged upon receipt, please notify us within 7 days of delivery.
• Non-returnable Items: Certain products, such as custom-built items or personalized goods, may not be eligible for returns. Please check the product description for more details.

How to Return Your Item

1. Contact Us: To initiate a return, please contact our Customer Service team at support@scooterandbikes.co.uk or call us at 02920700700.
2. Return Instructions: Please return with your name, contact number, postcode and order I.D..
3. Pack the Item: Please ensure the product is securely packed in its original packaging, including all accessories and documentation.
4. Shipping: The cost of return shipping is the responsibility of the customer unless the item is defective or damaged.
5. Return Address:
   Scooter and Bikes Returns
   Unit A3, Westpoint Industrial Estate
   Cardiff CF11 8JQ
   United Kingdom

Refunds and Exchanges

Refunds: Once we receive your returned item and verify its condition, we will process your refund within 14 days. Refunds will be issued to the original payment method.

Exchanges: If you prefer an exchange, please contact us to arrange the swap for a different product. If the new product costs more, you will be asked to pay the difference.

Exceptions and Additional Information

• Sale Items: Only regular-priced items are eligible for a refund. Sale items are not eligible for returns, unless the item is defective or damaged.
• International Orders: For international returns, the customer is responsible for return shipping fees. Please contact our customer service team to confirm the return process for international shipments.
• Faulty or Damaged Items: If you receive a faulty or damaged product, please notify us immediately with a description and photographic evidence. We will issue a full refund or replacement, including shipping costs.

Contact Us

If you have any questions or need further assistance, please feel free to contact us:

• Email: support@scooterandbikes.co.uk
• Phone: [02920700700]
• Address:
  Unit A3, Westpoint Industrial Estate
  Cardiff CF11 8JQ
  United Kingdom

We appreciate your understanding and look forward to assisting you with your return or exchange.