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returns information

customer-returns
If what you have bought is faulty or mis-described you may have a legal right to cancel your order or to ask us to repair or replace the product. If you require a refund or replacement of products that were subject to a multi-buy offer,
then all products (including those that you would otherwise want to keep) must be returned to us. The free or discounted product cannot be refunded on its own for money or credit.

Our ’no quibble 28-day returns policy’ reflects the goodwill guarantee offered by Cardiff Motorcycles Limited to its UK customers, which is more generous than your legal rights under the Consumer Contracts Regulations.
This goodwill guarantee does not affect your legal rights in relation to faulty or mis-described products. We allow a 28-day period to change your mind.
You pay the costs of returning the product to us (we provide a free returns label on every order if you are a VIP Premier member).

If you have changed your mind about your order, you may be able to get a refund if you are within the cooling-off period or the ‘no quibble 28-day returns’ period,
but this may be subject to deductions and you will have to pay the costs of return of the products unless you are a VIP Premier member and we have provided you with a free returns label.
 
 

If you are cancelling an order for a reason set out below, the order will be cancelled immediately and we will refund you in full for any products which have not been provided:
 

•We have told you about an upcoming change to the product which you do not agree to
 
•We have told you about a change to these terms which you do not agree to
 
•We have told you about an error in the price or description of the product you have ordered and you do not wish to proceed
 
•There is a risk that supply of the products may be significantly delayed because of events outside our control
 
•We have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons,
in each case for a period of more than 30 days, orYou have a legal right to cancel the order because of something we have done wrong.
 
•You have a legal right to cancel the order because of something we have done wrong.
 
 

Where you wish to take advantage of the rights under the Consumer Contracts Regulations 2013, you have 14 days after the day you receive the products. Where your products are split into several deliveries over different days,
you have until 14 days after the day you receive the last delivery to change your mind about the products. Where you wish to take advantage of the rights under our ‘no quibble 28-day returns policy’, you have 28 days after the day you receive the products.
 
 

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